Lead with Purpose. Making Proper Brews Together.

At Taylors of Harrogate, everything is done proper. From Yorkshire Tea to Taylors of Harrogate coffee and tea.  We’re looking for an inspiring and motivating Operations Leader to take on the role of Line Lead within our factory.

About the Role

This is an operational role, and you will be responsible for leading a line structure team consisting of a Process Lead and Maintenance Lead, and production team of c20 operators working across five 247 shifts, taking 247 accountability of the results on the line. A key responsibility of the Line Lead is to develop and coach our operational processes across all shifts following our Integrated Work System (IWS) methodologies, ensuring delivery of “proper brews” through our Operating Model with safety first and quality always.  Through visible leadership, you’ll coach, support and empower your team to drive change through collaboration, continuous improvement, and teamwork.

Other key responsibilities include;

• Analysis of business performance for their line to identify trends & areas for improvement, celebrate success, and working with the Process Lead and Maintenance Lead to ensure continuous improvement plans are in place and implemented.
• Ensuring that all system training (DCS, IFS, etc) within the line is carried out and up to date. 
• Lead safety & quality on their line and conduct or delegate any investigation with the help of Safety & Quality representatives and other experts as necessary.  
• Coach the how and why of Initial Problem Solving, Unified Problem Solving, Work Process Improvement, including 6W2H and coach to complete in a timely manner for the elimination of key loss.
• Full people management responsibility for the line team, including all people policies and procedures (e.g. absence management and return to works, investigation, disciplinary & grievance procedures). 

This is a full-time, onsite role, working 40 hours per week, predominantly Monday to Friday between the hours of 7am to 7pm.  There is a requirement to flex your working hours into the evening and weekends to engage with and support the people on your line working on extended shift patterns.

About you

• Are you able to lead people through a period of change?
• Do you have strong people and communication skills and the ability to coach, encourage and motivate people?
• Do you have a natural ability to follow and translate our operational processes in a simple and effective way?
• Do you like to help others to help themselves and solve problems?
• Are you looking for your next exciting and challenging career opportunity?
• Do you have a strong working knowledge of IWS and its processes?

If this sounds like you, then we would love to hear from you! 

About us - great people, great culture 

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose and values, and we know our talented people set us apart. That’s where you come in.  

We are committed to offering a welcoming, inclusive culture where everyone can thrive and we welcome applications from all cultures, backgrounds, and experiences. Don’t worry if you do not meet 100% of the job requirements listed above – if you fulfil most of the skills and experiences we're looking for, please apply as we would love to hear from you. 

What we offer you 

You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing.  

On top of a competitive salary, we offer: 

• A discretionary profit-share bonus scheme paid quarterly (11.9% average over the last three years).  

• A generous, flexible and inclusive range of family-friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave. 

• Freshly cooked hot meals while at work, along with free drinks and snacks 

• Discounts on Bettys & Taylors products 

• A range of health benefits, including a health cash plan, health assessments, flu jabs and more. 

• Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources). Read more here. 

• The option to buy and (in some cases) sell additional holidays. 

• Pension schemes and life assurance. 

• And more. 

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of: 

• On-the-job learning 

• External training programmes 

• Apprenticeship opportunities 

• Internal 1:1 coaching schemes 

• Find out more about working here on our website.  

Application and Interview Process  

• To apply, submit a CV and a supporting statement by 9th August 2026.

• There will be a two-stage interview process for this role, and this will consist of a competency-based interview.

Please let us know of any reasonable adjustments which you would benefit from. The hiring manager will pick up any information provided in your application and get in touch with you to talk about what could support you. 

If you have any queries about this vacancy, please contact the hiring manager on John.Hennighan@bettysandtaylors.co.uk.